How can we help?

An AI assistant on iPhone, Android and the web, in English and Romanian. You talk to it by text or voice. When you need a specialist, it takes you to one of 26 experts: a mechanic, a lawyer, a doctor, a trainer and more, in the same conversation.

Not at first: you can try Ember with a temporary account. To keep your conversations when you change phones, link it to Apple or Google in You → Account. With the same account, Ember knows you on iPhone, Android and the web.

To answer you, Ember sends your messages to AI models from outside providers. On the “Before we start” screen we tell you so and ask for your consent, once. There you also accept usage statistics, which never contain what you talk about.

Ember is for people aged 16 and over.

Text and voice chat with Ember and every expert, memory, the Plan, a natural voice and the Auto, Lite and Medium minds. Use has a limit per session, renewed every few hours, and one per week, renewed on Monday.

Much higher limits, the best voice, each expert’s own, the Pro and SI minds (SI for Super Intelligence) and all of Ember’s colours and themes. A new account also gets a few days of Ember Plus, no card needed.

In You, the plan card shows the session limit and the weekly one, with the time each renews. When you have used 80% of a session, Ember also tells you in the chat.

Wait for it to renew (Ember tells you exactly when), add extra credits in the phone app, or move to Ember Plus.

How carefully Ember thinks: Auto, Lite, Medium, Pro or SI, the most capable. On Auto, Ember picks for each message. Change it from the plan card, in You. Pro and SI come with Ember Plus.

In the store you bought it from: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → your profile → Payments & subscriptions → Subscriptions. From Ember you get there through You → the plan card → “Manage subscription”. Your subscription runs until the end of the period you paid for, then stops.

No. The subscription is cancelled separately, in the App Store or Google Play. Otherwise the payment goes on.

No, if you cancel within the first 7 days. After them, the yearly payment starts.

Sign in to Ember with the same Apple or Google account. If it still doesn’t show, open the Ember Plus page and tap “Restore Purchases”, with the same App Store or Google Play account you paid with.

Yes. With the same account you have Ember Plus on iPhone, Android and the web.

For payments through the App Store or Google Play, the store decides on refunds and you ask for them from your account there. If something didn’t work as it should, write to us and we’ll help.

In any conversation, start a voice session with the button next to the text field. Ember lets you finish, even if you pause, and answers out loud. On iPhone you can also start it from the Action button, Siri or the widget.

Yes, as with a person: start talking and Ember stops and listens.

Ember needs access to the microphone. On a phone, allow it in Settings → Ember; on the web, from the padlock in the browser’s address bar.

The things that matter from what you told it: your city, your car, an allergy. See them all in You → “What Ember knows”: tap a line to change it, × to delete it, or “Forget everything”. You can also just say “forget that…”. Turn memory off with the switch at the top of the same page.

No. Replies are written by models from Google and Anthropic, and the voice comes from Google, OpenAI and ElevenLabs, all through OpenRouter. We use the providers’ paid services, where your conversations do not train the models. We don’t sell your data and there are no ads.

Privacy Policy

In You, at the bottom: “Withdraw consent”. Without it, Ember and the experts can no longer answer you, and usage statistics stop. Your conversations stay, and you can give your consent again at any time.

In the app: You → Account → “Delete account”. The account and its data are deleted at once. If you can no longer sign in, write to privacy@ember-si.com from the address of the Apple or Google account you used.

What is deleted and what we keep

Write to privacy@ember-si.com. That is also where you ask for it to be corrected or deleted. We reply within one month.

Your rights, in the Privacy Policy

Press and hold the reply (on the web, right-click) and choose “Report”. Tell us what is wrong: offensive, dangerous, incorrect or something else. We look at every report.

No. Ember and its experts are AI: they help you understand and prepare, but they can be wrong and don’t replace a professional. In an emergency, call 112.

In You → Notifications: choose what you get, how often and your quiet hours, or turn them off completely.

Ember starts in your phone’s language, English or Romanian. Change it in You → Look.

In the app, Ember and Glacier are free, and so are the Auto, Light and Black themes. The other colours and themes come with Ember Plus; you can preview them before you choose.