What is Ember?
An AI assistant on your phone and on the web. You talk to it by text or voice, and when you need a specialist it takes you to one of 26 experts: a mechanic, a lawyer, a doctor, a trainer and more.
Is it free?
Yes, you start free, with a limit on messages and voice per session (renewed every few hours) and per week. A new account also gets a few days of Ember Plus, no card needed. Ember Plus gives you much higher limits, the best voice, the Pro and SI minds and all of Ember’s colours.
Why is it cheaper on the website?
When you pay through the App Store or Google Play, the store keeps a fee. On the website you pay us directly, and part of the difference stays with you.
Does the subscription work in the phone app too?
Yes. Sign in to the app with the same account and you have Ember Plus on iPhone, Android and the web.
Do I need a card for the 7 free days?
Yes, for Annual the card is asked for at the start. Nothing is charged if you cancel within the first 7 days.
How do I cancel?
Any time, from your account. Your subscription runs until the end of the period you paid for, then stops. If you subscribed through the App Store or Google Play, cancel in the store’s settings.
What happens to my data?
You see everything Ember knows about you and can delete anything, any time. Your account can be deleted completely from the app. We don’t sell your data. Details in the Privacy Policy.
Which AI models does it use?
Ember is an AI. Replies are written by models from Google and Anthropic, and the voice comes from Google, OpenAI and ElevenLabs, all through OpenRouter. We use the providers’ paid services, where your conversations do not train the models. We choose them and switch when better ones appear. Details in the Privacy Policy.
Does it replace a doctor or a lawyer?
No. Ember’s experts help you understand and prepare, but they don’t replace a professional. In an emergency, call 112.
How old do I need to be?
Ember is for people aged 16 and over.
Can I change the colours for free?
On the website, yes: pick the theme and Ember’s colour from the panel on the right (on a phone, from the round button at the bottom). In the app, Ember and Glacier are free; the other colours and the extra themes come with Ember Plus.